Performance Tips:

If you are operating ProVJ 5 on a computer system with only the minimum system requirements, you may wish to improve overall video performance by:

• Open your Preferences > Video Tab > set "Adjust Video Preview" slider to a lower number. This will force ProVJ 5 to update the preview windows less frequently (while still maintaining a regular frame rate on the secondary display) resulting in much better performance.
• ProVJ 5 can run alongside other applications without problems. However please keep in mind that "Video Mixing" is fairly CPU heavy. If your computer is having CPU performance issues of any kind, we recommend closing all other running applications while running ProVJ 5 software.

  

Slow importing (adding) of tracks to your Media Library:

Although the ProVJ Media library can easily manage +300,000 media files, we do recommend when initially adding (importing) media files to your Library, that you separate each directory load session to 15,000 tracks (or less) at a time. Adding 20,000 - 500,000 media files at "one time" may bog your CPU resources down (due to the software pre-scanning each media file for it's BPM and ID3tag information). After adding your initial chunk of 15,000 (or less) media files, you may continue to add additional directories in chuncks of 15,000 (or less) to your media library.

Once your files (1 to 500,000) have been added into the Library, you will not need to add them again.

"UNSUPPORTED FORMAT" format errors:

All supported Video & Karaoke formats require the installation of the ProVJ Codec Pack. This Codec is available to all users as an optional install item when installing the ProVJ 5 trial version. If you did not install this Codec during installation, you may download the ProVJ Codec Pack directly from our Online Customer Care Center.

Videos blink, slow down, or are blocked:

Please ensure you have installed the last version of driver(s) for your graphics card. Also make certain you have installed the recommended ProVJ Codec Pack

Verify that your equipment has sufficient resources to play your videos.

• The videos with higher resolution need more resources (CPU and video memory).
• Some formats need more resources to decode themselves, even in low quality.
• You can increase the playback performance by reducing the quality of the video previews in ProVJ 5. To do so, open > Preferences > Video Tab > set "Adjust Video Preview" slider to a lower number. This will force ProVJ 5 to update the preview windows less frequently (while still maintaining a regular frame rate on the secondary display) resulting in much better performance.

  

Loading a video produces "jumping" or freezing in the videos already loaded:

The most probable cause is that an external software program is slowing down file access on your hard disk. Possible solutions:
• Disable your antivirus software, or use an antivirus that does not slow down the system.
• Uninstall all the video software that you do not use (editors, players, etc), since sometimes these install an additional codec. The fewer codec's you have installed, the faster it will load the videos and more stable the videos already loaded will play. Please uninstall any unused video players and/or video codec.

  

I cannot see the second screen video output in full screen mode:

First make sure that you have correctly connected the second screen and that the screen is powered on. Normally the second screen can be:
• a monitor connected to the VGA/DVI connector on the graphics card (in graphics cards with dual outputs VGA or DVI)
• a television or connected projector when connected to the graphics card(RCA for Composite video or S-Video connector).
• Start the program. At the beginning it will detect the secondary monitor automatically and it will offer the option to activate it. Click YES.

  

Some videos show the wrong duration in "AUTO-PLAY" (may mix prematurely):

ProVJ 5 asks the codec for the duration of each video. If codec indicates a non-precise value, ProVJ 5 cannot do anything other than use that value. The duration will also be used to mix the videos in AUTO-PLAY mode, reason why they could be mixed before time.

Troubleshooting ProDJ 5

ProDJ 5 User Manual (PDF)

Slow importing (loading / adding) of tracks to your Media Library:

Although the ProDJ Media library can easily manage +300,000 media files, we do recommend when initially adding (importing) media files to your Library, that you separate each directory load session to 15,000 tracks (or less) at a time. Adding 20,000 - 500,000 media files at "one time" may bog your CPU resources down (due to the software pre-scanning each media file for it's BPM and ID3tag information). After adding your initial chunk of 15,000 (or less) media files, you may continue to add additional directories in chuncks of 15,000 (or less) to your media library.

Once your files (1 to 500,000) have been added into the Library, you will not need to add them again.

Troubleshooting DJripper
 

Getting ".NET" error

To resolve this error, download and install the required ".Net Framework Download" from Microsoft:

Download .NET Framework from Microsoft