BUY & DELIVERY OF PRODUCTS:

What do I receive when I buy the software?

You will receive an Activation Key in your email. This code gets rid of the "30 minutes per session" restriction that's included with the TRIAL version. TRIAL versions are available via Download at www.ClubDJPro.com. Products are NOT shipped as physical CD. Rather via download only, guaranteeing that you're always getting the most up to date version.


After I purchase, how long does it take to receive my Activation Key?

You will receive your Activation Key immediately after payment has been made in PayPal (to the email address you have provided to PayPal). If you do not see our Activation Key email in your "Inbox", please check your "Junk" mail, or "Spam" mail folders.


What happens if I lost my Activation Key?

You can recover it by using our Automated Key Recovery Service. Your activation code will be automatically re-sent to your email. Visit http://www.clubdjpro.com/support.php


How much does ProVJ 5 cost in my own currency?

When you visit the ProVJ online store http://www.ClubDJPro.com/store.php and select your currency from the "drop-down list" and the final price will be automatically adjusted according to current exchange rate.

If your currency doesn't appear in the list, you can make the conversion yourself by visiting: http://www.xe.com/ucc/



Can I use ProVJ 5 or ProDJ 5 on more than one computer?

As stated in the EULA (End User License Agreement) included with the ProVJ 5 trial installation: You agree not to install or use any individual Key on more than one computer at a time. However, you may install an individual copy simultaneously on one computer at work, one computer at home, and one portable computer, IF (and ONLY if) all usage of ProVJ 5 is by the same individual (DJ). If you wish to use ProVJ 5 on more than one machine at a time (for example, you manage two clubs and want to make use of ProVJ 5on both of them) you must purchase one license per computer.


My Activation Key doesn't work

Activation keys are generated by an automated process that ensures them to be valid keys. Activation problems are typically caused by one of these causes:

• Misspelling errors. Copy - paste the name and the key directly from the email you've received to the activation dialog in the software "Activation" screen.
• System's clock has a wrong date. Ensure that Window's clock is properly set to current date and time before opening the software.
• You're using a limited user account. Try login as Administrator and then activating the software. Once activated, it could be used with any account.
• Some software is blocking changes at the registry. Try disabling antivirus and anti-spyware software (i.e. Windows Defender) while activating the software. Once activated you can re-enable your security software and use it normally.

VIDEO MIXING (PROVJ 5):

Can I watch and mix videos on a unique screen?

Yes. With one screen you can press ALT-Enter to go to full screen mode. Press ESC or ALT-Enter again to get back. If you mix videos manually, you'll have to swap frequently between normal and full screen mode. In AutoPlay mode you can set the program on full screen and forget about it.


How do I display video on multiple screens?

You may configure the display settings in order to clone the primary output into the other displays. The specific card's control panel (such as nVidia Control Panel) in most cases will allow you to do so. The extended desktop would take two displays as usual, but one of them would be cloned into the other displays.


Can I play Flash animations or PowerPoint presentations?

Not natively, but you can convert Flash animations or PowerPoint presentations to video using tools like GeoVid http://www.geovid.com and SWF-to-VIDEO http://www.swftovideo.net and use the resulting videos.


Can I play DVDs "on the fly"?

You can play any non-encrypted content. To play DVDs just drag and drop the .VOB files. If the content is encrypted or you experience problems trying to play it directly, you need to store the DVD contents on your hard drive (see next question). Playing files from the hard drive is always faster and safer than using an optical device (DVD, CD).


How can I copy my DVDs to my hard drive?

You may use VJripper (available at www.ClubDJPro.com) to convert your DVD music collection to your hard drive

AUDIO MIXING (PRODJ 5 & PROVJ 5):

How do I install two identical sound cards?

The main problems you will face are related to the joystick port and the compatibility option with old software (ms-dos). These elements require system specific resources (port, irq, dma) which tend to conflict when two or more sound cards are installed. It's recommended that you deactivate both the joystick port and the compatibility option to resolve conflicts. You can do this from Window's Device Manager.



Can I use sound cards with multiple outputs?

Yes, but you can't realize its full potential. Sadly most of the sound cards with multiple outputs offer just one DirectSound device. Right now ProVJ 5can only handle DirectSound devices, so you cannot take advantage of the multiple outputs. Future enhancements are planned to develop multiple output support for this devices. This way it will be possible to use multiple outputs independently.


Can I pre-listen (preview) and mix with just one sound card?

Yes. ProVJ 5 is capable of separate left and right channel from the physical output. For example: Master can be heard through the right channel and be monitored through the left channel. You can accomplish this from the audio configuration, defining each channel (left - right - both) as to how you would you like to hear it (Master or Monitor).


How do I Preview and Cue my next track without allowing the audience to hear?

In order to Preview & Cue your tracks, your system will require 2 Sound Cards and you will need to ensure that your "Sound Settings" are set up properly in your "Preferences Settings". Go to your "Preferences" settings and select "Headphones". This will output both decks and samples to a master output device selected by you. The monitor buttons will clone the audio output from their respective deck and send that audio to your headphone output selected by you. You have the option of using 2 soundcards (1 for master output and 1 for headphones) or you if you have a multi-channel sound card you can select "4.1 Card" and use front/rear channels for your Master/Headphone outputs


I would like ProVJ 5 or ProDJ 5 to be able to play "x" format

ProVJ 5 supports every BASS library plug-in. Some of them come with the standard ProVJ 5distribution. To add new ones just copy them to the Plugins directory, under the installation path, and restart the program.

NOTE: ProVJ 5 only supports BASS Plugins related to new audio formats. New functionality or sound effects Plugins are ignored.

It is possible to play any video provided the right codec is installed on your system. We encourage you to install the ProVJ 5 K-Lite Codec Pack to be sure you have support for the most common formats.

OTHER QUESTIONS:

What is the philosophy behind ClubDJPro.com software development?

Every new function is carefully studied to determine its practical usefulness. Special attention is given to trying to find out the best way to incorporate new functionality. Then, it is developed and tested until it's completely functional.



Is there a Mac version of ProVJ 5 or ProDJ 5?

ProVJ 5 & ProDJ 5 have been developed for Windows Platforms. However, both programs may run on a Mac using one of the following methods:

• Install Windows with the Boot Camp Assistant, included in Mac OS.
• Use a Virtual Machine with Parallels Desktop (it can run the same Windows installed with Boot Camp).
• Run ProVJ 5 directly under Mac OS with Wine.

  Note: Under Parallels Desktop ProVJ 5 & ProDJ 5 will run in single screen mode only. Parallels Desktop doesn't support multiple displays in virtual machines.

  Note 2: Under Wine ProVJ 5 won't show any video output at all, only audio. This is caused by a bug in the Apple X11 application included in Mac OS X